Can't download attachments after the site redesign, why? — A user from China

ACTION GAME MAKER Questions
1

AI Translated:
User from China: After the website was revamped, none of the attachments can be downloaded anymore. What’s the reason?
User from China: After the website redesign, none of the attachments can be downloaded anymore. What is the reason?

2

We haven’t implemented such a block or change that should be preventing you,

Are you still having the issue, even with other browsers?

And I assume you are talking about this Guild site.

If you mean another site, please let me know which one you are referring to!

3

For example, the links under “[Custom Action] Arc Slash and Swing Effects”:
https://guild.rpgmakerofficial.com/uploads/short-url/f5ftgfitb6GWqtoxK8xtZJxHQ67.gd
https://guild.rpgmakerofficial.com/uploads/short-url/qg0vz9IvxJ2rlij2NZ7DufBMCDO.gd

Here is the webpage information I see after clicking:

This site can’t be reached
cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com took too long to respond.
Try doing the following:

Check your network connection
Check your proxy server and firewall
Run Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

4

Do you still have this issue now?

It seems like it might be an issue with AWS access, and not our site design.

Are you able to access other content hosted on AWS servers?

If the issue persists, we will need to look at how our AWS hosting works in China.

5

Yes, this issue has persisted since the website’s redesign.

1 Like
6

Hey, thanks for letting me know!

Monday is a national holiday in Japan, but I’ll get a proper investigation up on Tuesday!

7

Ok, I’ve looked into this more.

This is likely an issue with Discourse’s hosting, and not specifically the Guild site.

Please try the following workarounds:

  1. Enabling DNS-over-HTTPS (DoH): In Chrome/Firefox settings, turn on Secure DNS (DoH) to prevent local DNS tampering.
  2. Try using a multi-threaded download manager like IDM or Motrix. It may be able to handle the connection better.
  3. Try switching to a public DNS server and see if there is an improvement.
  4. You could also see if your mobile phone can connect and download the files. I have heard that mobile providers handle S3 connections better than regular internet connections.

There may be a method for making the connection more stable on our side by changing the URL structure, but many Chinese DNS and connection providers don’t handle S3 cloud storage well.

So please check what you can on your end, and we will investigate mitigations for our side as well.